Frequently Asked Questions
Find answers to common questions about our services, pricing, and process.
1General
What makes Elexiz different from other marketing agencies?
We combine cutting-edge AI technology with human expertise to deliver 24/7 marketing operations. Our AI agents handle routine tasks like calls, chats, and appointment scheduling, while our expert team focuses on strategy and creative work. This hybrid approach delivers better results at a lower cost than traditional agencies.
Which industries do you work with?
We work with businesses across various industries including MedSpas, healthcare, legal, real estate, e-commerce, SaaS, professional services, and more. Our strategies are customized for each industry's unique needs and target audience.
Do you work with businesses outside the USA?
Yes! We serve clients globally, with a strong presence in the USA, UK, Canada, and Australia. Our team operates across multiple time zones, and our AI agents work 24/7, ensuring you never miss an opportunity regardless of your location.
How quickly can I expect to see results?
Results vary by service. Paid ads can generate leads within days of launch. SEO typically shows meaningful improvements within 3-6 months. AI agents start working immediately upon deployment. We set realistic expectations during our initial consultation and provide regular progress reports.
2Services
What is an AI Voice Agent?
An AI Voice Agent is an intelligent phone system that can answer calls, have natural conversations, book appointments, qualify leads, and provide information—just like a human receptionist. It works 24/7, never takes breaks, and can handle multiple calls simultaneously.
Can the AI agents be customized for my business?
Absolutely! We train AI agents specifically for your business. They learn your services, pricing, FAQs, booking policies, and can even adopt a custom voice persona. The goal is to make interactions indistinguishable from speaking with your actual team.
What social media platforms do you manage?
We manage all major platforms including Facebook, Instagram, LinkedIn, Twitter/X, TikTok, Pinterest, and YouTube. We'll recommend the best platforms based on your target audience and business goals.
Do you create content for social media?
Yes! Our content team creates custom graphics, videos, captions, and stories for your brand. We handle everything from content calendars to posting schedules, ensuring consistent and engaging content across all platforms.
What's included in your SEO services?
Our SEO services include technical audits, on-page optimization, keyword research, content strategy, link building, local SEO (Google Business Profile), and monthly reporting. We focus on sustainable, white-hat strategies that deliver long-term results.
3Pricing & Billing
What are your payment terms?
We bill monthly in advance. Payment can be made via credit card, ACH transfer, or wire transfer. For annual commitments, we offer a 10% discount.
Are there any long-term contracts?
No! We operate on a month-to-month basis. While we recommend at least 3 months to see meaningful results, you can cancel anytime with 30 days notice. We believe in earning your business every month.
What's included in the ad spend?
Our management fees are separate from ad spend. When you choose a plan with Meta or Google Ads management, that covers our strategy, setup, optimization, and reporting. The actual ad spend (money paid to Meta/Google) is billed separately and depends on your budget.
Do you offer custom packages?
Yes! We understand every business is unique. Contact us for a custom quote tailored to your specific needs, goals, and budget. We'll design a package that maximizes your ROI.
Is there a setup fee?
For most plans, there's no setup fee. Some enterprise solutions with complex integrations may require a one-time setup fee, which we'll discuss during consultation.
4Onboarding & Support
How does the onboarding process work?
After signing up, you'll have a kickoff call with your dedicated account manager. We'll gather information about your business, access to necessary accounts, and set up your AI agents. Most clients are fully operational within 1-2 weeks.
Will I have a dedicated account manager?
Yes! All clients on Growth plans and above get a dedicated account manager who serves as your single point of contact. They'll know your business inside and out and are available for regular strategy calls.
What kind of support do you offer?
Starter plans include email support. Growth and above include priority email and chat support. Professional and Enterprise clients get 24/7 priority support with dedicated success teams.
Can I access real-time reports and analytics?
Professional and Enterprise clients get access to a real-time analytics dashboard. All clients receive regular performance reports—weekly or monthly depending on your plan.
5Technical
Do you integrate with my existing CRM?
Yes! We integrate with most popular CRMs including Salesforce, HubSpot, Zoho, GoHighLevel, and many others. Custom integrations are available for Enterprise clients.
How do AI agents handle complex questions they can't answer?
Our AI agents are trained to recognize when they can't adequately answer a question. They'll politely inform the caller and either schedule a callback from your team, transfer to a live agent (if available), or take a message for follow-up.
Is my data secure?
Absolutely. We use enterprise-grade security, encrypted communications, and are compliant with industry standards. We never share or sell your data, and we sign NDAs upon request.
Can I keep my existing phone number?
Yes! For AI Voice Agents, we can either port your existing number or provide a new one that forwards to your current line. Setup is seamless with no disruption to your business.
Still Have Questions?
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